IT ADMINISTRATOR
KEY RESPONSIBILITIES: • Provide excellent customer support services to all staff. End-to-end ownership of staff IT issues, including troubleshooting, diagnosing, resolving, and documenting each request. • Triage incoming IT requests and resolve or assign them to proper team members • Resolve problems in alignment with established service level goals (SLAs) and SOPs • Assist in maintaining an inventory of staff hardware and software • Produce concise and detailed technical documentation, including updating existing documentation to ensure accuracy • Image, setup, and deploy new computers via JAMF • Administer accounts in Google Workspace and other applications and platforms • Provide remote help desk / IT administration support • Training CS staff on various software, hardware, and enterprise systems • Resolve issues requiring quick and clear communications • Assist in the shipping & receiving of IT products • Assist users with software programs and adjusting settings on existing platforms QUALIFICATIONS: • 1+ years of experience in an IT Support or Help Desk environment • 1+ years of experience servicing various Apple Mac laptops • Some experience supporting IT systems and platforms in a Software as a Service (SaaS) environment supporting staff and their endpoints in a diverse and remote workforce. • Start-up experience a plus • A positive and "Work to Win" attitude • Assist with onboarding and offboarding of Client’s staff • Commitment to staying current on technology and best practices • Comfortable with written and verbal communication • Ability to work with deadlines
KEY SKILLS REQUIRED
Knowledge of Mac OS and the Apple ecosystem. • Some experience with the Google Workplace environment is a plus • Knowledge of Zendesk ITSM tool a plus • Experience with JAMF a plus • Ability to set up, troubleshoot, and administrate a wide variety of applications. • Excited about technology and its impact, keeping abreast of industry trends, and learning and adapting skill set quickly and accordingly • Demonstrate a reliable and methodical approach to troubleshooting complex and complicated issues • Excellent interpersonal and customer service skills, including solid voice, chat, and written communications • Strong organizational and time management skills with exceptional attention to detail • Experience, comfort, and/or adaptability in a fast-paced entrepreneurial environment • Ability to work well in a team environment with a professional and positive attitude • Demonstrate sound judgment, maturity, and the ability to handle sensitive and confidential information with discretion. • Commitment to diversity and inclusion.
Job Type: Full-time
Salary: ₹800,000.00 - ₹1,000,000.00 per year
Schedule:
Experience:
- IT support: 1 year (Required)
- Servicing MAC laptops: 1 year (Required)
- JAMF: 1 year (Required)
- Zendesk: 1 year (Preferred)
