Agents to provide one-stop-shop customer service through all Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels across CX, MPO and AML.
Recommend travel products, fares and services and provide after-sales support to customers.
Assist customers to reserve and make alteration of travel plans (ticket re-issuance).
Support Customer Contact teams around the world when required.
Assist customers to buy and self-serve seamlessly through our websites, cathaypacific.com and mobile application
Assist customer to resolve disservice situations e.g., determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularity occur.
Respond to feedback and general enquiries from worldwide 24 x 7.
Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
Capture every sales opportunity to improve revenue generations.
Emergency and Accident
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic qualifications
- Graduation in any field is a minimum
Knowledge, Skills, Training And Experience
- Good command of written and spoken English is a must.
- Customer service oriented attitude
- Great communication, listening and problem solving skills.
- Ability to work as part of a team and independently
- Ability to work organized and focused
- Ability to work under pressure
- Willing to work on shifts (including overnight shifts and weekends)
Sound like you? Then we’d love to hear from you. Please apply with a cover letter outlining your experience and demonstrating why you're interested in this role.
Benefits
https://careers.cathaypacific.com/who-we-are/why-work-here
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer
Job Types: Full-time, Contractual / Temporary
Salary: ₹400,000.00 - ₹600,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
COVID-19 considerations:
Covid Protocol and Precautions being followed
Ability to commute/relocate:
- Lower Parel, Mumbai - 400031, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 2 years (Required)
License/Certification:
- Airline Experience (Required)
- IATA Certificate (Required)
