- Respond to customer inquiries within defined SLAs.
- Provide technical support via phone, email, or other channels as required.
- Troubleshoot technical issues and provide solutions to customers in a timely and effective manner.
- Escalate complex technical issues to the appropriate team and follow up to ensure resolution.
- Document customer interactions and technical issues in the company's ticketing system.
- Collaborate with other team members to identify opportunities for process improvement and knowledge sharing.
- Maintain current knowledge of company products, services, and technology.
- Create internal and external facing knowledge articles.
Knowledge, Skills and Experience:
- 2+ years of experience in a technical support role
- Strong technical aptitude and troubleshooting skills
- Excellent communication skills in English, both written and verbal
- Ability to work well under pressure and in a fast-paced environment
- Ability to multitask and prioritize work effectively
- Familiarity with ticketing systems and customer relationship management tools
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹900,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Education:
