Job Summary: QLS Academy Pvt. Ltd. is seeking a Telecalling Executive with excellent communication skills to join our team as an Academic Counsellor. The primary responsibility of the Academic Counsellor is to provide guidance to potential students and their parents on our academic programs and services. The successful candidate must be an excellent communicator and have the ability to build rapport with customers over the phone.
Responsibilities:
- Make outbound calls to potential students and their parents to introduce them to our academic programs and services.
- Provide guidance and counseling to students and parents on our academic programs and services.
- Understand the academic needs and goals of the students and recommend appropriate programs or services.
- Follow up with students who have shown interest in our programs or services.
- Meet daily and monthly targets for calls made and enrollments achieved.
- Maintain a high level of product knowledge to effectively communicate with customers.
- Update student records and enrollment activities in our CRM system.
- Provide feedback to the marketing team on customer preferences and trends.
Requirements:
- Proven experience as a Telecalling Executive or Academic Counsellor in an edtech company or similar role.
- Excellent communication and interpersonal skills.
- Ability to build rapport with customers over the phone.
- Ability to understand student needs and recommend appropriate academic programs or services.
- Ability to work in a fast-paced environment and meet targets.
- Good organizational and time-management skills.
- Experience with CRM systems is a plus.
- Good computer skills and proficiency in MS Office.
- Bachelor's degree in a relevant field.
If you are self-motivated, results-oriented, and have a passion for education, we encourage you to apply for this exciting opportunity to join our team as an Academic Counsellor.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹12,546.90 - ₹24,507.31 per month
Benefits:
- Health insurance
- Provident Fund
- Work from home
Schedule:
Supplemental pay types:
- Performance bonus
- Yearly bonus
