Qiott Llp is seeking a Fresher Voice Chat Process professional to work from home. The ideal candidate will be responsible for providing excellent customer service through chat support. This is a great opportunity for those looking to start their career in customer service, as well as those who enjoy working from home.
As a Fresher Voice Chat Process professional, you will need to have excellent communication skills, both oral and written. You will also need to be comfortable using chat, email, and other communication tools to assist customers with their inquiries. Applicants should be self-disciplined and able to work independently.
- Respond to customer inquiries via chat and provide exceptional customer service
- Identify and escalate priority issues to the appropriate channels
- Resolve customer issues accurately and efficiently
- Update customer records in the company’s database
- Work collaboratively with team members to provide a seamless customer experience
- Meet daily targets related to response time, accuracy, and customer satisfaction
- Follow up with customers when necessary to ensure their satisfaction and ensure that their inquiries have been resolved satisfactorily.
- A high school diploma
- Excellent written and verbal communication skills
- Proficiency in using chat and email for customer service
- Ability to multitask, prioritize and manage time effectively
- Strong problem-solving skills
- Ability to work under pressure in a fast-paced environment
- Good typing speed of at least 40 WPM.
- Ability to work from home and remain self-disciplined with no supervision.