A telecaller, also known as a telemarketer or a customer service representative, is a professional who makes phone calls to customers or clients on behalf of a company or organization. The main responsibilities of a telecaller include:
Making outbound calls to potential or existing customers to promote a product, service or event.
Receiving inbound calls from customers and providing them with information about the company's products or services.
Handling customer inquiries, complaints or feedback in a professional and courteous manner.
Identifying customer needs and recommending suitable products or services based on their requirements.
Maintaining accurate and up-to-date records of customer interactions in the company's database.
Achieving sales targets by meeting or exceeding daily, weekly or monthly quotas.
Following up with customers to ensure their satisfaction with the company's products or services.
Collaborating with other members of the sales or customer service team to ensure customer needs are met effectively.
To be successful in this role, a telecaller should possess excellent communication and interpersonal skills, be comfortable working with computers and databases, have a strong sales orientation, and be able to work well under pressure. In addition, they should have a good understanding of the company's products or services and be able to communicate them effectively to customers.
Job Types: Full-time, Regular / Permanent
Salary: ₹8,093.39 - ₹12,500.00 per month
- Cell phone reimbursement
- Paid sick time
- Paid time off
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
- total work: 1 year (Preferred)
Speak with the employer