We at Working Panda are the top business in the Capital City region for our sector. We're thrilled with our staff's 4.8 Google rating. To help us continue to expand, we are employing a customer service representative with experience and fresh talent. Working Panda is a great place to advance your career if you're committed and aspirational. Apply without delay.
Chat Support Executive
As a Chat Support Executive situated in our office, you will be essential in delivering first-rate support and assistance through chat-based communication channels. Your main duties will be to respond to customer questions, fix problems, and guarantee a great customer experience. Excellent problem-solving, communication, and multitasking skills are requirements for this position.
Location- Work From Office
0 - 4 Years
Responsibilities for Customer Service Associate
Customer Assistance: Respond to customer inquiries and provide support through chat-based communication channels. Address customer concerns, complaints, and questions in a timely and professional manner. Provide accurate and relevant information regarding products, services, policies, and procedures. Offer solutions and assistance to resolve customer issues, ensuring customer satisfaction.
Escalate complex or unresolved issues to appropriate departments or supervisors.
Product Knowledge and Support: Acquire a deep understanding of our products, services, and processes to effectively assist customers. Stay updated on product updates, changes, and new releases to provide accurate information. Guide customers in product selection, usage, troubleshooting, and technical support. Collaborate with other teams, such as technical support or sales, to address customer needs effectively.
Documentation and Reporting: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the appropriate systems or databases.
Generate reports on customer issues, trends, and feedback to identify areas for improvement. Provide insights and suggestions for process enhancements and customer support optimization.
Professional Communication: Communicate professionally and empathetically, maintaining a positive and friendly tone. Use effective communication techniques to ensure clarity and understanding. Follow company guidelines and scripts when necessary, while also adapting to individual customer needs.
Collaboration and Teamwork: Collaborate with team members and other departments to share knowledge and ensure consistent customer support. Participate in training sessions, team meetings, and skill enhancement programs. Contribute to a positive and supportive team environment.
Job Types: Fresher, Experienced
Salary:₹ CTC for fresher 17k & CTC for experience 18 k
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work
- total work: 0-6 Months (Preferred)
- Customer service: 0-6 Months (Preferred)
- English (Preferred)
- Hindi (Preferred)
Those who are interested can Visit our website https://weworkingpanda.com/find-a-job
Please visit the page and mention the referral code SMAH(indeed)*
and also can contact [email protected]
Job Types: Full-time, Fresher
Salary: ₹13,000.00 - ₹23,000.00 per month
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- English, Hindi (Preferred)
Speak with the employer
Expected Start Date: 11/06/2023