Job Dimensions - To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Voice work wherein an individual will be responsible to resolve the concerns / queries raised or need to provide accurate information to the customer.
Key Responsibilities
- To take calls and work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution.
- To achieve operational targets as defined by for the process.
- To maintain queue levels to agreed SLA targets levels.
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via calls.
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams.
- To complete/participate in ad-hoc projects to drive efficiency and improvements in the process.
- To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
- Share best practice within the team and across the Digital Care Community.
- Adhere to relevant shift patterns and break schedules.
- Take responsibility for personal development and drive own performance.
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer service (Preferred)
Language:
Expected Start Date: 14/04/2023
