We are Hiring Executive/Sr. Executive - Customer Support For Ahmedabad Location.
Lendingkart is one of the leading fintech firms in the Indian lending space, which is expected to cross $1 trillion by 2020.
It raised the largest round in Indian digital lending ($87 million in Series C) earlier this year. It is backed by top-tier investors.
- Industry - (Banking/NBFC/Fintech).
- Work Location-Ahmedabad.
- Designation - Executive/Sr. Executive - Customer Support
- Qualification: Any Graduation
- Location: Ahmedabad
- Extremely Strong Understanding of Voice Customer Service Metrics (Telecalling) & basic understanding of Non Voice (Email & Chat).
- In depth Understanding on VOC – CSAT, NPS, Complaint Management.
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Good Communication Skills (English).
- Flexible with Work Hours, High on initiatives.
- 6 day working with Sunday Off (can changes basis requirement).
- Excellent communication skill is must.
Job Type: Full-time
Salary: ₹22,000.00 - ₹30,000.00 per month
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Supplemental pay types:
- Customer support: 1 year (Required)
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