CUSTOMER SERVICE SPECIALIST
Job Description:
We are seeking an English-speaking candidate who has a minimal accent to join our team as a “Customer Service Specialist.” Candidate who also speak Spanish will receive additional consideration. The successful candidate will be responsible for answering incoming customer calls from the North American Market, utilizing company policies to solve customer issues and directing calls to the internal team when necessary. We are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions. This position will work during US business hours.
Job Duties:
- Answer incoming customer communications and take appropriate action for each channel (i.e. phone call, email, chat, or text message).
- Responsible for all customer inquiries and product questions.
- Follow up on customer inquiries by taking specific action, in a timely manner.
- Troubleshoot product problems in a timely manner, while ensuring excellent customer service.
- Provide technical support including, but not limited to: diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues (training to be provided by our team on all technical issues).
- Strive to resolve each customer’s issue or concern on the first call.
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
- Perform other related duties and assignments as required.
- Exercise customer retention efforts when appropriate.
- Maintain proper and clear notes of all customer communication using our customer service software.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Attend training sessions to stay updated on product, company and general online spare part selling industry information.
- Utilize company policies to determine if there can be an immediate resolution to a customer’s issue or if that issue requires internal or technical team support from the company.
Skills & Qualifications:
- Excellent Spoken & Written English
- Spoken Spanish is desirable.
- Experience with American B2C customers
- Good Writing & Verbal Communication Skills
- Excellent Interpersonal Communication Skills
- High Level of Professionalism
- Strong Problem-Solving Abilities
- Interest to Improve Internal Customer Service Processes
Other Qualifications Preferred:
- Any Graduate
- 2-5-Year Customer Service Experience
- Logical Problem-Solving Skills
- Organization and Work Prioritization Skills
Hybrid Work Model: 2 days from the office & 3 days from home.
Job Type: Full-time
Salary: ₹500,000.00 - ₹750,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
