We are inviting applications for the role of Customer Service Associate.
Responsibilities
- Respond to customer queries and customer's concern
- Making outbound calls to Customers and Employers
- Provide support for data collection to enable Recovery of the account for the end-user
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and bring up product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit a capacity for critical thinking and analysis.
- Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Qualifications we seek in you
Minimum qualifications
- Undergraduate/ Graduate (Any Discipline)
- Freshers are eligible
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach
- Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shifts)
Primary Location: India
Education Level: Bachelor's / Graduation / Equivalent
Master Skills List: Operations
Job Category: Full Time
Job Types: Full-time, Regular / Permanent, Fresher
Salary: Up to ₹340,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Yes
Speak with the employer
+91 8001328679
