Responsibilities:
- Provide email-based customer support and promptly respond to customer inquiries.
- Solve customer problems by analyzing issues and providing appropriate solutions.
- Maintain professional and clear written communication with customers.
- Retrieve and provide accurate information regarding orders, accounts, and policies.
- Document customer interactions and resolutions accurately and comprehensively.
- Collaborate with team members and departments to address customer issues effectively.
- Strive for high levels of customer satisfaction by resolving issues efficiently.
Requirements:
- Excellent written communication skills with strong grammar and attention to detail.
- Customer-centric mindset with a focus on delivering exceptional service through emails.
- Strong problem-solving skills and ability to analyze information for effective solutions.
- Empathy, patience, and the ability to handle customer concerns with professionalism.
- Willingness to acquire in-depth product knowledge for accurate customer assistance.
- Previous customer service or email support experience is preferred but not always required.
Job Types: Full-time, Part-time, Regular / Permanent, Fresher
Salary: ₹20,000.00 - ₹28,000.00 per month
Benefits:
- Food provided
- Provident Fund
Schedule:
Supplemental pay types:
- Commission pay
- Performance bonus
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
