We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional service and support to our valued students/customers.
Serve as the main point of contact for student inquiries via various communication channels, including phone, email, and live chat.
Respond promptly and professionally to student inquiries, providing accurate information and addressing any concerns or issues effectively.
Assist students with course inquiries, technical support, and troubleshooting to ensure a seamless customer experience.
Maintain accurate and detailed records of interactions and transactions in the customer support database.
Collaborate with cross-functional teams, including Sales, Product Development, and Operations, to address students/customers needs and provide feedback on courses or service improvements.
Proactively follow up with students/customers to ensure their satisfaction, address any additional concerns, and promote long-term customer loyalty.
Stay up-to-date with product knowledge, industry trends, and best practices to effectively address inquiries and provide appropriate recommendations.
Bachelor's degree in a related field is a plus.
Proven experience in a customer support or similar role, preferably in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to communicate effectively and empathetically with customers.
Strong problem-solving and decision-making abilities, with the capacity to handle challenging situations calmly and professionally.
Ability to multitask and prioritize effectively, while maintaining a high level of attention to detail.
Familiarity with customer support software systems and CRM tools is desirable.
Proficiency in using computer applications and technology for customer support purposes is must.
Strong interpersonal skills and the ability to work collaboratively in a team environment.
Ability to adapt to changing priorities and work well under pressure.
Customer-centric mindset with a passion for delivering exceptional service.
Job Type: Full-time
Salary: ₹12,000.00 - ₹20,000.00 per month
Supplemental pay types:
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
- Do you have an experience in Customer Support?
- How many years of total experience do you have as Customer Support Executive?
- Customer support (Preferred)